IT Specialist

Bay Shore, NY

Full Time

Mid Level

OVERALL RESPONSIBILITY

Suffolk Transportation is seeking an IT Specialist to deliver hands-on, day-to-day desktop and end-user support across office and operational environments. As the front line of the IT team, this role is the first point of contact for employee technology issues — resolving incidents, supporting physical and virtual desktops, and providing excellent customer service while following established procedures and escalating complex issues as needed.

RESPONSIBILITIES

End-User & Desktop Support
• Provide tier 1 and tier 2 support for desktops, laptops, printers, peripherals, and business applications.
• Support Windows OS, Microsoft 365, Outlook/Exchange, Teams, and VoIP phones.
• Image, deploy, and refresh end-user hardware across multiple sites following established build standards.
• Onboard and offboard users, including account provisioning, hardware setup, and end-user training.
• Perform routine Active Directory, Intune (Mobile Device Manager), and SharePoint administration tasks.
• Manage assigned tickets, document resolutions, and contribute to knowledge base articles.

Virtual Desktop Infrastructure (VDI)
• Provide first-line support for AWS WorkSpaces and AWS AppStream 2.0 users.
• Troubleshoot VDI session, connectivity, and basic performance and profile issues.
• Process user assignments and access requests under established procedures.

Cybersecurity & Systems Protection
• Monitor endpoint protection, MFA, and email security alerts on end-user devices.
• Respond to and escalate security alerts and suspicious activity per established procedures.
• Apply endpoint patches and complete assigned remediation tasks.
Collaboration in the office is an essential job function, for effective communication and cross training
Many ad-hoc projects relate to the various parts of our platform:

Our platform consists of a cloud-based infrastructure with a focus on AWS, Azure and SaaS applications.

SonicWall network architecture with Avaya PBXs, Amazon Workspaces and AppStream desktops; we provide Office 365 with department SharePoint sites, individual OneDrive’s for storage, and Microsoft Teams for video communication throughout the firm. Our vehicle technology consists of Mobile Data Terminals (tablets on buses and vans), real time GPS positioning, and routing software for school bus route optimization, and on-vehicle video monitoring.

QUALIFICATIONS

Must have a minimum of 1–3 years of IT Support experience with a focus on desktop/end-user support.
Working knowledge of Windows OS, Microsoft 365, and Active Directory / Entra ID fundamentals.
Operating system and application-level support experience for desktops/laptops and mobile devices, including current versions of Microsoft Windows, Android, and iOS.
Exposure to or interest in virtual desktop environments (AWS WorkSpaces / AppStream 2.0 a plus).
Strong customer service, communication, and troubleshooting skills, with the ability to follow documented procedures and escalate appropriately.
Must have a valid New York State Driver’s License and automobile, ability to drive to company sites in Suffolk County (authorized travel among sites and the office will be reimbursed/paid for by the company).
Must be capable of lifting, moving, and mounting equipment weighing approximately 50 lbs.
A willingness to work at our office in Bay Shore. This is not a remote position and requires your presence.
Proper Business attire: We are a professional IT group interfacing with managers daily. Smart business casual attire is required (no jeans, no sneakers, no T-shirts).
CompTIA A+ Certification (or equivalent) would be preferred.
A bachelor’s degree in information technology, Information Systems, Computer Science, or engineering is preferred.
Strong interpersonal skills
Strong customer service skills
Ability to multi-task while prioritizing responsibilities.
Demonstrated Good Attendance and Punctuality
Organizational, Planning and Attention to Detail skillsets
Understands, encourages, and carries out the principles of safety management.

PREFERRED QUALIFICATIONS:
• Familiarity with endpoint management tools (Intune, SCCM, or equivalent).
• Exposure to basic PowerShell or scripting.
• Experience supporting users across multiple physical sites.

Salary Range: $57K - $70K

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How did you hear about us?*

Do you have a valid driver's license?*

What's your highest level of education completed?

Are you 18 years or older?*

What languages do you speak fluently?

Can you work weekends?*

Can you work evening?*

Can you work overtime?*

Have you ever been convicted of a felony?*

If "Yes", you have been convicted of a felony, please explain the circumstances around the conviction:

Are you on probation?*

Have you ever filed an application with us before?*

If yes, provide previous application date:

Have you ever been employed with us before?*

If yes, provide date of employment:

Are you currently employed?

If yes, may we contact your present employer?

Have you ever been denied employment, as a result of a security background check?*

Have you ever been refused employment based on a positive drug or alcohol test?*

A driving abstract will be obtained for persons applying for a drivers position.
Have you been driving over 3 years in the U.S.?*

Have you ever had an accident resulting in death or injuries to yourself or others?*

If yes, describe incident.

Have you ever been an employee of this or any other bus or truck company?

If yes, please list them along with years of driving experience in each.
Example: (_____ Years in Transit Bus) (_____ Years in School Bus) (_____ Years in Truck).

Have you ever been denied a license, permit, or privilege to operate a motor vehicle?*

Has any license or privelege ever been suspended or revoked?*

Work Availability*

Have you had any military service in the USA?

Do you have any relatives or friends employed by this company?
If so, list full name and relationship to you.

Have you ever incurred an occupational injury or condition?
If so, list nature of injury, by whom employed, date of injury and is case still open?

Are you now covered by a medical plan?

If yes, list insurance provider and if whether a single or family plan.

Are you in active reserve?

Are you in National Guard?

Note: If you are NOT submitting a resume with this application, please answer the following questions. List 10 Years of verifiable employment experience:
Name of Company:
Company address:
Company contact name & phone number:
Dates of employment:
Position:
Reason for leaving:

Reason for leaving most recent job:*

References: Provide 3 Personal References with Name & Contact Number (No Family Members)*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

IT Specialist

Apply for this position